LED Ocean & Ripple Light Projector

Order Processing Time
All orders are processed within 2–5 business days after your order is placed. Once your order is processed, it will be shipped out and you’ll receive a confirmation email with tracking info.

Shipping Times
Since we work with global suppliers, delivery times may vary depending on your location:

• USA, Canada, UK, Australia: 7–15 business days

• Rest of the World: 10–30 business days

Please note: These are estimated timeframes. Delays may occur due to customs, holidays, or unexpected issues with the shipping carrier.

Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. Please allow a few days for the tracking info to update.

Where Do You Ship From?
We ship directly from our trusted suppliers overseas to keep prices low and pass the savings on to you.

Missing or Delayed Orders
If your order hasn’t arrived within 30 business days, contact us at calmerawellness.store@gmail.com and we’ll be happy to help.

Customs & Import Taxes
Buyers are responsible for any customs or import taxes that may apply. We’re not responsible for delays due to customs.

At Calmera Wellness, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a 30-day money-back guarantee so you can shop with confidence.

Eligibility for Returns

• Returns must be requested within 30 days of receiving your order.

• Items must be unused, undamaged, and returned in their original condition with all tags and packaging intact.

• For hygiene reasons, certain items (such as pillows, bedding, or any personalized decor) may not be eligible for return. Please check individual product details.

How to Return an Item

1. Email our customer support at calmerawellness.store@gmail.com to start your return and receive a Return Authorization (RA) number.

2. Pack your item securely in its original packaging.

3. Ship the item back using a trackable shipping service to the address provided by our support team. Keep your shipping receipt for your records.

Return Shipping Costs

• Customers are responsible for paying return shipping costs unless the return is due to a Calmera Wellness error (such as wrong or defective items).

• We recommend using a trackable shipping service to ensure your return reaches us safely.

Refund Process

• Once your return is received and inspected, we’ll notify you via email about your refund status.

• Approved refunds will be processed within 5 business days to your original payment method.

• Shipping fees are non-refundable, except if the return is due to a Calmera Wellness error.

Exchanges

• If you wish to exchange an item, please contact us at calmerawellness.store@gmail.com. Exchanges are subject to stock availability.

Damaged or Defective Items

• If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We’ll arrange a replacement or full refund at no extra cost.