Return Policy
At Calmera Wellness, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a 30-day money-back guarantee so you can shop with confidence.
Eligibility for Returns
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Returns must be requested within 30 days of receiving your order.
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Items must be unused, undamaged, and returned in their original condition with all tags and packaging intact.
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For hygiene reasons, certain items (such as pillows, bedding, or any personalized decor) may not be eligible for return. Please check individual product details.
How to Return an Item
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Email our customer support at calmerawellness.store@gmail.com to start your return and receive a Return Authorization (RA) number.
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Pack your item securely in its original packaging.
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Ship the item back using a trackable shipping service to the address provided by our support team. Keep your shipping receipt for your records.
Return Shipping Costs
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Customers are responsible for paying return shipping costs unless the return is due to a Calmera Wellness error (such as wrong or defective items).
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We recommend using a trackable shipping service to ensure your return reaches us safely.
Refund Process
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Once your return is received and inspected, we’ll notify you via email about your refund status.
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Approved refunds will be processed within 5 business days to your original payment method.
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Shipping fees are non-refundable, except if the return is due to a Calmera Wellness error.
Exchanges
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If you wish to exchange an item, please contact us at calmerawellness.store@gmail.com. Exchanges are subject to stock availability.
Damaged or Defective Items
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If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We’ll arrange a replacement or full refund at no extra cost.